Truly transformative learning often happens offline, in person, and in small groups. People have an opportunity to spend time together in community and experience new ways of being together. The idea behind Sutra revolves around delivering this kind of experience online. Our work emphasizes dialogue based experiences that involve deep listening, presence, holding space, and a willingness to be vulnerable.
The heart of this process is driven by small group interaction. The small group is a space for people to get to know each other in a real way. One of the key functions behind Sutra is the ability to take any number of people and break them up into small groups. Once we have a group of five to ten people in a group, usually strangers, our efforts revolve around creating a safe space, “breaking the ice”, and optimizing ongoing engagement.
Bringing a group of strangers together, online or offline, usually involves some level of awkwardness. Nobody wants to be the first to speak and everybody is afraid of being judged. With guided in person interactions, some sort of group ice breaker is often used to bridge the social gap. It might be a silly question or some sort of activity to get people moving and playful. Or it might be a moment of stillness or collective intention sharing, something that brings the group together into the same flow.
In an offline workshop or meetup, you have a person’s undivided attention. However, online, you might have an hour of partial attention at a time to work with and, if you’re running a multi-week experience, you’re competing with an array of inevitable personal priorities.
The usual approach to online learning is low touch. Course content is posted and there might be a discussion forum or Facebook group on the side for questions. And for some courses, that is a perfect set up. It’s easier and requires a lot less nurturing.
Our work revolves around building real relationships and community through the learning process. This takes time and attention and there is generally no one size fits all approach. But there are common denominators and that is what we try to optimize the Sutra software for.
Part of the experience is content – the actual knowledge that is being imparted. Part of it is the process – the way the group experience is architected over, say, a six week period. This might involve group video calls with a particular interaction format, or a sequence of discussion prompts. And part of it is the safe space that is created – asking the right questions to open up and make everyone comfortable, setting expectations, giving positive feedback, and following up with people when they are falling off.
Facilitating an engaged and effective group experience online is part art and part science. The benefit is that you deliver a much more embodied learning experience. In the pursuit of practical knowledge, we have the opportunity to cultivate wisdom. People can learn to listen and cooperate. They can relate to knowledge more deeply through shared personal experiences. And they can learn to hold space for those experiences – both their own and those of others. Everyone can become more self aware and connect with deeper sources of understanding on a collective level.
A learning experience is more than just the knowledge that is being taught. It is also the experience of learning. This experience offers an opportunity to learn new ways of relating to the world, ourselves, and other people. A collaborative learning process can introduce people to new forms of collective interaction.
Alex Pentland, the director of MIT’s Human Dynamics Lab, goes into detail about the potential of collective intelligence in his book, Social Physics:
“Groups of people, as well as communities, also have a collective intelligence that is different from the individual intelligence of each group member. Moreover, this group intelligence is about as important a factor in predicting group performance as IQ is in predicting individual performance.”
According to Alex, the single largest factor in predicting group intelligence is equality of participation, or what he calls idea flow.
“The pattern of idea flow by itself was more important to group performance than all other factors and, in fact, was as important as all other factors taken together. Think about it: Individual intelligence, personality, skill, and everything else together mattered less than the pattern of idea flow.”
Beyond equality of participation, we consider how to improve the quality of the interaction itself by emphasizing the quality of presence that each participant brings. The Presencing Institute, also out of MIT, categorizes different levels of interaction which can help conceptualize somewhat intangible attributes such as listening and presence: downloading, factual, empathic, generative.
Much of our aspiration revolves around shifting interactions towards more empathic and generative levels. What we try to optimize for is somewhat intangible and difficult to measure. How do you measure the quality of an interaction if you are not part of it? Is it measured by how people feel afterwards? Is it measured by some sort of productive output? What are the characteristics of good conversations and is there a way to quantify and optimize for that in a piece of software? How do you measure things like listening, empathy, or generativity?
There is a broad spectrum of qualitative experience when it comes to collective connection, at the peak of which is generative interaction. This is a type of collective flow state that can be difficult to describe. Professional athletes often talk about experiencing a certain flow state at the height of a game. MIT Professor Otto Scharmer, who leads the Presencing Institute, shares the following anecdote:
Bill Russell, the key player on the most successful basketball team ever (the Boston Celtics, who won 11 championships in 13 years), described his experience of playing in the zone as follows:
Every so often a Celtics game would heat up so that it became more than a physical or even mental game, and would be magical. That feeling is difficult to describe, and I certainly never talked about it when I was playing. When it happened, I could feel my play rise to a new level. It came rarely, and would last anywhere from five minutes to a whole quarter, or more. . . . At that special level, all sorts of odd things happened: The game would be in the white heat of competition, and yet somehow I wouldn’t feel competitive, which is a miracle in itself. I’d be putting out the maximum effort, straining, coughing up parts of my lungs as we ran, and yet I never felt the pain. The game would move so quickly that every fake, cut, and pass would be surprising, and yet nothing could surprise me. It was almost as if we were playing in slow motion. During those spells, I could almost sense how the next play would develop and where the next shot would be taken. . . . My premonitions would be consistently correct, and I always felt then that I not only knew all the Celtics by heart, but also all the opposing players, and that they all knew me. There have been many times in my career when I felt moved or joyful, but these were the moments when I had chills pulsing up and down my spine. [William F. Russell, Second Wind: The Memoirs of an Opinionated Man, 1979].
Approaching this quality of interaction in a small group is both mystical and practical. Most importantly, we believe that it is accessible and beneficial to almost any learning experience. The ability to tap into deeper sources of collective insight can only serve to enrich both knowledge and learner.
These are fundamentally new skills that most people are never taught. It’s almost like active co-creative meditation. There’s no doctrine or philosophy that needs to be accepted. Just a willingness to be increasingly attentive and receptive to the collective experience. When a group of people connect with genuine presence and shared intention, the intelligence of the experience takes over and naturally guides the interaction. In the process, a joyful energy emerges that serves to build deep relationships and lasting community.
Creating the conditions to support this kind of interaction is the guiding intention behind Sutra.